Customer Service & Policies

Ordering Online

After you are finished shopping, click the shopping basket to check out and complete your shopping transaction. Rest assured that your personal information is encrypted for security using our SSL certficate. Online orders are shipped via USPS Monday through Saturday, excluding holidays. All orders received after 1:00 p.m. EST will be processed the next business day. Delivery times do not include Sundays or holidays. 

We Ship Internationally

We are happy to ship internationally and have made many Crimson friends around the world.  When checking out, choose the drop down menu to find your country.  If for some reason your country is not listed, do not hesitate to contact us.  ALSO very important, when asked to enter  STATE/PROVINCE choose the last entry "INTERNATIONAL".  If you have any problems with that entry, just use ALABAMA.  

We appreciate your business 

Payment Methods

Paypal, Visa, Mastercard, and American Express.

Sales Tax

Sales tax is collected on all orders shipped within Texas. Based on Constitutional guidelines of interstate commerce, sales tax will not be charged to a shipping address outside of the states where business is operated.

Return Policy

Crimson in the City wants you to be completely satisfied with your purchase. Unworn, full priced merchandise with tags attached may be returned or exchanged within 14 days of the purchase date. Shipping charges are not refundable.

Privacy

  Crimson in the City is committed to protecting your privacy.  We use all necessary precautions to protect your data through Shopsite & PayPal.  In order to qualify for the highest security logo, SSL encryption is used on the shopping cart page where the information is entered. The information is stored using 1024-bit public/private key encryption. We do not share your information with anyone. You are added to our email list only if you request to be included. 

Special Orders

As you may know, Crimson in the City offers a variety of "hard to find" boutique items, as we work with our vendors to offer our customers the quality of product you deserve. We often stock "limited run" items that may be available after they are sold out the first time. As this is an extra service that we extend to our shoppers, please contact our customer service department for any special orders or requests.

Our Goal

 Crimson in the City wants your shopping experience to be fun and stress free.  Customer satisfaction is our #1 priority.  We invite you to contact us with any comments, suggestions, or questions.  We are happy to assist you with any personal shopping needs. Enjoy your shopping experience.!

To contact customer service click on the button below.